Thanks for choosing Dolcenotte!
Down below you will find a series of good rules, useful to improve your experience with your new Dolcenotte mattress and for an easier  maintenance of the product, and the warranty terms.

Choice of mattress

There is no universal mattress suitable for everyone without distinction; there are different product categories, within which there are many  proposals to respond optimally to everyone’s needs. The choice of the best mattress, therefore, is an absolutely personal matter, and we invite  you to dedicate all the time necessary to select this very important support in one of our stores.

The bearing capacity of the mattress in the  store can be influenced by s.ome variables, such as:

  • Temperature: the temperature differences between the showroom and the home environment can result into a difference in softness and response, especially for those products that use heat-sensitive materials (memory foam);
  • Size: the single size mattress is slightly stiffer than the double size one;
  • Coating: Dolcenotte covers have different characteristics from each other also in terms of softness, so is admissible a minimum  difference in product feeling;
  • Bed system: bedsteads in stores may be different from the one used at home, resulting in a difference of the responding characteristics  of the product.

For all our products we use materials technically defined elastic or resilient, which therefore means they can admit certain tolerances. The  occurrence of differences, even minimal, between products tested in stores and the same models delivered at home could happen and is to be  considered tolerable. Dolcenotte ensures the compliance of both the characteristics of materials and the finished product, as well as the utmost  professionalism and reliability in the making process.

Product settling and worn
Please note that, being made largely of elastic and resilient materials, even the mattress needs a “running-in” period to adapt itself to the  shape of the user’s body. A flattening of the cover and/or the bearing surface in the most stressed areas (eg. hips and shoulders) are therefore  to be considered normal fitment of the product to the person; however, to allow a uniform settlement and keep the ergonomic qualities  unaffected, we recommend to follow the instructions of rotation and overturning as indicated in the respective section. Furthermore, any  smells coming from the newly purchased mattress can be considered typical of a “new product” and will tend to disappear over time as the  product will be used and aerated.

Upholstered products, especially mattresses, being made of elastic materials, are subject to small variations in size if compared to the nominal  ones. This is an implicit characteristic of this type of product to such an extent that a specific European Standard (UNI EN 1334) has been set  in order to regulate its dimensional variations. In addition, the settling of the padding materials during the use of the product is physiological  and shall not be considered a defect; it is therefore necessary to define when, once a well-defined settlement tolerance has been exceeded, we  can speak of a subsidence defect. In this regard, to define a tolerance in the attribution of the subsidence defect in the mattresses during use,  reference is made to what is defined by the UNI 10707 standard for which the loss in height of the finished mattresses of ± 1cm or 5% is considered compliant of the original height of the product, during their use.

Below the tolerances to the nominal dimensions of the mattresses are defined:

  • Width and length ± 2cm;
  • Thickness ± 1cm o 5%.

When you want to change the mattress, we invite you to make a gesture of respect for the environment and solidarity by considering the  possibility to give a new life to the old mattress, contacting a local non-profit organization which can find a new use for the product, using it for charity.

Once decommissioned, the mattress must be handed over to public waste disposal and recycling systems. The Municipality, or its Ecology  Office, can comply with the collection and disposal of bulky waste, and provide all the necessary information about it.